Privacy Policy

Last updated: 22 July 2026

This policy explains how Train With Moe ("we", "us") collects, uses and protects your personal data when you use trainwithmoe.com, apply for coaching, buy a training programme, or train with us. We are the data controller for the information described here. Contact: hello@trainwithmoe.com.

What we collect, and why

When	What	Why (lawful basis)
You browse the site	First-party analytics: pages viewed, time on page, how you arrived (e.g. from Instagram), a random visitor identifier, approximate device type. No advertising trackers, and nothing is shared with ad networks.	Understanding what works on the site (legitimate interests). You can decline non-essential analytics in the cookie banner.
You apply for coaching	Name, email, phone number, Instagram handle (optional), training goal, and what's holding you back.	Handling your application and replying to you (steps prior to a contract).
You tell us about injuries or health conditions	Any injury or health information you choose to share in the application or during coaching.	This is special category (health) data. We process it only with your explicit consent, given by ticking the consent box on the application form, and we use it solely to coach you safely. You can withdraw consent at any time by emailing us.
You book a call	Name, email, phone, chosen time, timezone, and where you want the call (Google Meet, Zoom or phone).	Running the call you asked for (contract), and sending confirmations and reminders.
You buy a programme or coaching	What you bought, when, and the amount. We never see or store your card details; payment is handled by Stripe or FITR, our payment and training-delivery providers.	Fulfilling your purchase (contract) and accounting duties (legal obligation).
You're a client	Weekly check-ins: weight (if you share it), sessions completed, and your notes.	Delivering the coaching you're paying for (contract). Health-related details are covered by the same explicit consent as above.
You sign up for free training or emails	Email address and name.	Sending what you signed up for (consent). Every email includes a one-click unsubscribe.

Cookies and analytics

We use a small number of cookies and similar storage, and nothing non-essential loads unless you accept the cookie banner:

• Analytics identifier (first-party): a random ID that lets us see how visits flow through the site. It is not linked to your name unless you later apply or sign up.
• Advertising measurement (Meta Pixel): if we are running ads and you accept the banner, Meta's pixel loads and tells Meta which of our pages you visited and whether you signed up or applied, so our ads can be measured and shown to people they're relevant to. Meta acts on this data as described in Meta's privacy policy. Choosing "Essential only" means the pixel never loads and nothing is shared with Meta.
• Consent choice: remembers your cookie banner decision.

We never sell your data, and nothing beyond the advertising measurement described above is shared with advertisers. Anonymous browsing data is deleted automatically after 13 months.

Who we share data with

Only the services needed to run the business, under their own data protection commitments:

• Hostinger: hosts the website and database.
• Stripe: processes card payments. Stripe may transfer data outside the UK under approved safeguards (standard contractual clauses).
• FITR: delivers your training programme and app access after purchase.
• Google Meet / Zoom: hosts your intro call if you choose a video call.
• Meta: only if you accept advertising cookies in the banner, and only the ad-measurement signals described in the cookies section above.

We never sell your data. We disclose it beyond the above only if the law requires it.

How long we keep it

• Anonymous browsing analytics: deleted after 13 months.
• Applications and lead details: kept while we're in contact; deleted on request at any time.
• Client records: for the duration of coaching plus a reasonable period afterwards, and as long as tax law requires for purchase records (6 years).
• Encrypted nightly backups are kept for 14 days on a rolling basis.

Your rights

Under UK data protection law you can ask us at any time to:

• Access the personal data we hold about you;
• Correct anything inaccurate;
• Delete your data ("right to be forgotten");
• Receive a copy of your data in a portable format;
• Object to or restrict how we use it;
• Withdraw consent, including for health information and marketing emails, at any time, without affecting anything done before you withdrew it.

Email hello@trainwithmoe.com and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Security

The site runs over HTTPS everywhere. Access to your data is protected by two-factor authentication, and role-based permissions limit what any team member can see. Card details never touch our servers.

Changes

If this policy changes in a way that matters, we'll update this page and the date at the top.