Terms of Service

Last updated: 22 July 2026

These terms apply when you use trainwithmoe.com, buy a training programme, or sign up for 1:1 coaching with Train With Moe ("we", "us"). By purchasing or training with us you agree to them. Questions: hello@trainwithmoe.com.

1. Health and safety: read this first

Training involves physical risk, and our coaching is not medical advice. Before starting any programme, confirm with your GP that exercise is safe for you, especially if you have a medical condition, an injury, are pregnant, or haven't trained in a long time. You agree to answer our health questions honestly and to tell us promptly if anything changes. Stop training and seek medical help if you feel pain, dizziness or anything abnormal during a session.

2. Who can buy

You must be at least 18 to purchase coaching or programmes.

3. Training programmes (TWM Programs)

Programmes are monthly subscriptions delivered through our training app, with instant access after checkout.
Where a 7-day free trial is offered, you won't be charged until the trial ends, and you can cancel during the trial at no cost.
You can cancel any time; access continues to the end of the period you've paid for.
Because you get full digital access immediately, you agree that access starts straight away and that the 14-day cooling-off period ends once the content has been accessed. Cancelling the subscription remains available at any time as above.

4. 1:1 Online Coaching

1:1 coaching is application-based, billed monthly, with a 3-month minimum commitment, because real results need consistency, and the programme is built around that.
After the minimum term, you can end coaching with one full month's notice.
30-day money-back guarantee: if within your first 30 days you've followed the programme (completed your sessions and check-ins) and don't feel it's right for you, we'll refund your first month. The guarantee rewards commitment. It doesn't apply where the programme wasn't followed.
Coaching is personal to you and can't be shared with or transferred to anyone else.

5. Payments

Payments are processed securely by Stripe or FITR, and we never see your card details. Prices are shown at checkout; if a price changes, it applies from your next billing period and we'll tell you in advance. Failed payments may pause your access until resolved.

6. Your content and ours

Programmes, plans and materials we provide are for your personal use only. Don't copy, resell or redistribute them. Anything you send us (check-ins, messages, form videos) stays yours; you give us permission to use it to coach you. We'll only use your results or feedback in marketing (e.g. testimonials) with your agreement.

7. What we're responsible for

We'll deliver coaching and programmes with reasonable skill and care. We are not liable for losses that don't result from our failure to do so, and our total liability to you is limited to the amount you've paid us in the 12 months before a claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or anything else the law says can't be limited. Nothing in these terms affects your statutory rights as a consumer.

8. Fair use

We may end or refuse service where these terms are broken, for example account sharing, abusive behaviour, or redistribution of programme content. If we end your service without you breaking these terms, we'll refund any period you've paid for but not received.

9. General

These terms are governed by the law of England and Wales, and disputes belong to its courts. If we update these terms, the new version applies from the date shown at the top and won't remove rights on anything you've already bought. Your privacy is covered separately in our Privacy Policy.