Terms of Service

Last updated: 11 September 2026

These terms apply when you use trainwithmoe.com, buy a training programme, or sign up for 1:1 coaching with Train With Moe ("we", "us"). By purchasing or training with us you agree to them. Questions: hello@trainwithmoe.com.

1. Health and safety: read this first

Training involves physical risk, and our coaching is not medical advice. Before starting any programme, confirm with your GP that exercise is safe for you, especially if you have a medical condition, an injury, are pregnant, or haven't trained in a long time. You agree to answer our health questions honestly and to tell us promptly if anything changes. Stop training and seek medical help if you feel pain, dizziness or anything abnormal during a session.

2. Who can buy

You must be at least 18 to purchase coaching or programmes.

3. Training programmes (TWM Programmes)

Programmes are monthly subscriptions delivered through our training app, with instant access after checkout.
Where a 7-day free trial is offered, you won't be charged until the trial ends, and you can cancel during the trial at no cost.
You can cancel any time; access continues to the end of the period you've paid for.
Because you get full digital access immediately, you agree that access starts straight away and that the 14-day cooling-off period ends once the content has been accessed. Cancelling the subscription remains available at any time as above.

4. 1:1 Online Coaching

1:1 coaching is application-based and billed monthly in advance, at the price you're shown before you start.
No minimum term. Coaching runs month to month from the day your coaching starts, which is the day of your first payment. There is no fixed length to sign up to and no term to see out. What ends coaching is notice, and the next two points are how that works.
Ending coaching: one full month's written notice. Email hello@trainwithmoe.com and tell us you want to stop. You can do that at any time. Your notice month is the next full billing month that starts after you tell us, and coaching ends at the end of it. Your notice month is billed as normal and you keep everything coaching includes for the whole of it. Nothing is taken after coaching ends.
What that adds up to. Because your notice month is the billing month that starts after you tell us, rather than the one you are already in, giving notice is a two month route out: the month you are in, and the notice month after it. Give notice later and the same rule applies from wherever you are, so what you are committed to at any point is the month you are in plus one more, and never more than that. That is arithmetic rather than a minimum term: you can stop training whenever you like and you never have to explain yourself. There is one shorter way out, and it is the 30-day money-back guarantee in the next point. Claim that inside your first 30 days and coaching ends there with your first month refunded, so you serve no notice month and the two month arithmetic above does not apply to you. Notice and the guarantee are different things asked for in different ways: if you want the guarantee, say so when you email, because an email that only says you want to stop is read as notice.
30-day money-back guarantee: if within your first 30 days you've followed the programme (completed your sessions and check-ins) and don't feel it's right for you, we'll refund your first month and coaching ends there. You do not serve a notice month and nothing further is taken. The guarantee rewards commitment. It doesn't apply where the programme wasn't followed.
Coaching is personal to you and can't be shared with or transferred to anyone else.
None of the above affects your statutory rights as a consumer, including any right you have by law to cancel a contract you entered into at a distance. Where the law gives you more than these terms do, the law wins.

5. Payments

Payments are processed securely by Stripe or FITR, and we never see your card details. Prices are shown at checkout; if a price changes, it applies from your next billing period and we'll tell you in advance. Failed payments may pause your access until resolved.

6. Your content and ours

Programmes, plans and materials we provide are for your personal use only. Don't copy, resell or redistribute them. Anything you send us (check-ins, messages, form videos) stays yours; you give us permission to use it to coach you. We'll only use your results or feedback in marketing (e.g. testimonials) with your agreement.

7. What we're responsible for

We'll deliver coaching and programmes with reasonable skill and care. We are not liable for losses that don't result from our failure to do so, and our total liability to you is limited to the amount you've paid us in the 12 months before a claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or anything else the law says can't be limited. Nothing in these terms affects your statutory rights as a consumer.

8. Fair use

We may end or refuse service where these terms are broken, for example account sharing, abusive behaviour, or redistribution of programme content. If we end your service without you breaking these terms, we'll refund any period you've paid for but not received.

9. General

These terms are governed by the law of England and Wales, and disputes belong to its courts. If we update these terms, the new version applies from the date shown at the top and won't remove rights on anything you've already bought. Your privacy is covered separately in our Privacy Policy.