Terms of Service

Last updated: 26 October 2026

These terms apply when you use trainwithmoe.com, buy a training programme, or sign up for 1:1 coaching with Train With Moe ("we", "us"). By purchasing or training with us you agree to them. Questions: hello@trainwithmoe.com.

1. Health and safety: read this first

2. Who can buy

You must be at least 18 to purchase coaching or programmes.

3. Training programmes (TWM Programmes)

• Programmes are monthly subscriptions delivered through our training app, with instant access after checkout.
• If you subscribe inside our iPhone app, section 10 applies as well.
• Where a 7-day free trial is offered, you won't be charged until the trial ends, and you can cancel during the trial at no cost.
• You can cancel any time, in the app (Settings, then Subscription, then Cancel) or by emailing hello@trainwithmoe.com; access continues to the end of the period you've paid for.
• You can also cancel within 14 days of buying, as section 11 sets out. If you ticked at checkout to start straight away, cancelling in those 14 days means paying for the days you have had. If you did not, we refund everything you paid.

4. 1:1 Online Coaching

• 1:1 coaching is application-based and billed monthly in advance, at the price you're shown before you start.
• Minimum two months, then one month's notice. Coaching runs month to month from the day your coaching starts, which is the day of your first payment. What ends coaching is notice, and the next two points are how that works.
• Ending coaching: one full month's notice. Cancel in the app (Settings, then Subscription, then Cancel), or email hello@trainwithmoe.com and tell us you want to stop. You can do either at any time. Your notice month is the next full billing month that starts after you tell us, and coaching ends at the end of it. Your notice month is billed as normal and you keep everything coaching includes for the whole of it. Nothing is taken after coaching ends.
• What that adds up to. Because your notice month is the billing month that starts after you tell us, rather than the one you are already in, giving notice is a two month route out: the month you are in, and the notice month after it. Give notice later and the same rule applies from wherever you are, so what you are committed to at any point is the month you are in plus one more, and never more than that. That is why the minimum is two months. You can stop training whenever you like and you never have to explain yourself. There are two shorter ways out: cancelling within 14 days of buying (section 11), and the 30-day money-back guarantee in the next point. Claim the guarantee inside your first 30 days and coaching ends there with your first month refunded, so you serve no notice month and the two month arithmetic above does not apply to you. Notice and the guarantee are different things asked for in different ways: if you want the guarantee, say so when you email. Inside your first 14 days, a cancel in the app, or an email that only says you want to stop, counts as cancelling within 14 days (section 11). After that, it is read as notice.
• 30-day money-back guarantee: if within your first 30 days you've followed the programme (completed your sessions and check-ins) and don't feel it's right for you, we'll refund your first month and coaching ends there. You do not serve a notice month and nothing further is taken. The guarantee rewards commitment. It doesn't apply where the programme wasn't followed.
• Coaching is personal to you and can't be shared with or transferred to anyone else.
• None of the above affects your statutory rights as a consumer, including any right you have by law to cancel a contract you entered into at a distance. Where the law gives you more than these terms do, the law wins.

5. Payments

Payments are processed securely by Stripe or FITR, or by Apple for a subscription bought in our iPhone app (section 10), and we never see your card details. Prices are shown at checkout; if a price changes, it applies from your next billing period and we'll tell you in advance. Failed payments may pause your access until resolved.

6. Your content and ours

Programmes, plans and materials we provide are for your personal use only. Don't copy, resell or redistribute them. Anything you send us (check-ins, messages, form videos) stays yours; you give us permission to use it to coach you. We'll only use your results or feedback in marketing (e.g. testimonials) with your agreement.

7. What we're responsible for

We'll deliver coaching and programmes with reasonable skill and care. We are not liable for losses that don't result from our failure to do so, and our total liability to you is limited to the amount you've paid us in the 12 months before a claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or anything else the law says can't be limited. Nothing in these terms affects your statutory rights as a consumer.

8. Fair use

We may end or refuse service where these terms are seriously or repeatedly broken, for example account sharing, abusive behaviour, or redistribution of programme content. We will tell you why. If we end your service, we'll refund any period you've paid for but not received, less any loss your breach caused us.

9. General

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you keep the protection of your local law, you can bring proceedings in your local courts or in England and Wales, and we can bring proceedings against you only in your local courts. If we update these terms, the new version applies from the date shown at the top and won't remove rights on anything you've already bought. Your privacy is covered separately in our Privacy Policy.

10. Subscriptions bought in the iPhone app

This section applies when you subscribe to a programme inside our iPhone app. Where it differs from sections 3 and 5, this section wins.

• Price. You pay the price shown in the app before you confirm. It is set on the App Store and can differ from the website's.
• Monthly, renewing automatically. The subscription renews every month, and your Apple Account is charged within the 24 hours before each period ends, unless you cancel at least 24 hours before the end of the current period.
• Managing and cancelling. In your iPhone's Settings: tap your name, then Subscriptions. Access continues to the end of the period you've paid for. Deleting your Train With Moe account does not cancel the App Store subscription, so cancel it there as well.
• The free week. Where a 7-day free trial is offered, it is once per person, across our website and the App Store. If you have had one with us before, you are charged from the first day. Cancel at least 24 hours before the free week ends and you are not charged.
• Payment and refunds. Apple takes the payment under its own terms, and we never see your card details. Refunds are asked for from Apple, and Apple decides them. If Apple refunds you, the programme stops from that date.
• Apple's role. These terms are between you and Train With Moe, not Apple. Apple is not responsible for the app, the programmes or the coaching, for maintaining or supporting them, or for any claim about them. You may use the app on Apple devices you own or control, for yourself, as the App Store's Usage Rules allow, and you can't transfer that right. Apple and its subsidiaries are third party beneficiaries of these terms and may enforce them.

11. Cancelling within 14 days

This section applies when you buy a programme or 1:1 coaching on our website. A subscription bought in our iPhone app is cancelled and refunded through Apple, as section 10 sets out. The words below are the model cancellation instructions and form the law provides, filled in for us; the points after them say what they mean here.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract, which is the day you buy.

To exercise the right to cancel, you must inform us (Train With Moe, hello@trainwithmoe.com) of your decision to cancel this contract by a clear statement (for example an email). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

What this means here

• If you ticked the second box at checkout, you asked us to start straight away. So if you cancel within the 14 days, you pay for the days you have had and we refund the rest. If you did not tick it, we refund everything you paid. A free week costs nothing, so cancelling inside it costs nothing.
• Once a programme or coaching has been fully provided at your request, the right to cancel ends.
• For 1:1 coaching, cancelling within the 14 days ends coaching there, with no notice month to serve. After the 14 days, section 4 applies.
• Inside the 14 days, a cancel in the app counts as using this right, the same as telling us by email, with the form below or in your own words. After the 14 days, cancelling in the app ends a subscription the ordinary way, as sections 3 and 4 set out.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

• To Train With Moe, hello@trainwithmoe.com:
• I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

[*] Delete as appropriate.